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Click the “My Account” tab and then the “Account Activity” link to see your points balance and view Rewards options, such as shopping and dining gift cards, smart energy products or Just Energy Mastercard® Prepaid Card.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"f819b4a6-fed3-5185-a8e9-6c265b662ab2","heading":"How do I find out how many points I have?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Login into your account on the Perks Rewards website and click the “My Account” tab and then the “Account Activity” link.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"9f501aef-0ede-5b77-bbcd-dff14bb26404","heading":"Do my Perks points expire?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Points do not expire in Canada due to regulations in AB.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"817aef3f-8ada-5e01-8c9c-1ac1b2580db6","heading":"How soon do my points appear in my account?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Once enrolled in the Perks Reward program, you’ll receive an automated email each time points are loaded. Your member points will be loaded within three months of becoming a Just Energy customer. After you receive your first point load, you will receive your monthly point load within 10 days of paying your bill.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"7f5cbe10-3e63-50ce-96f4-14df8b475e60","heading":"Is shipping free on the energy saving products?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Shipping is free for most Reward products. However, a few bulkier or oversized items may require additional delivery fees. These can be paid with your Perks points balance or a credit card during checkout.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"89721344-d58d-592f-a968-27ed7e23a248","heading":"How do you send gift cards and energy saving products?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Rewards products and gift cards are shipped via Canada Post Ground Services or United States Postal Service (USPS) with an estimated arrival time of 15-20 business days.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}},{"__typename":"ContentfulBlock","id":"3439e953-eaac-5211-8cc2-3d818d9daa44","heading":"What do I do if my gift card, prepaid card, or energy saving device doesn’t work or never arrived?","subheading":null,"mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re having trouble with your Perks Rewards products, you can email our Customer Care team at ","nodeType":"text"},{"data":{"uri":"mailto:perks@energyearth.com"},"content":[{"data":{},"marks":[],"value":"perks@energyearth.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Or you can call us at 1-844-210-9094 for quick, friendly assistance between 9am–5pm Eastern Time Monday through Friday.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"image":{"description":"","localFile":{"fields":{"svg":{"code":"","maxWidth":"100"}},"childImageSharp":null}}}]},{"__typename":"ContentfulDisclaimer","id":"9141a422-5ce8-5b77-bcf0-d188f4f3ae38","mainContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"¹The Just Energy Perks Rewards Program is valid in United States and Canada. Perks Rewards is not applicable in the UK, Ireland, Germany, or Japan.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"²Just Energy Perks points are redeemable for energy efficient products, gift cards or a Just Energy Mastercard® Prepaid Card. Just Energy Perks points are not legal tender, have no cash value, and are not redeemable for cash unless required by applicable law. Just Energy Perks points expire after two years, except in Ontario, and may be redeemed as long as you remain an active Just Energy customer. Just Energy reserves the right to limit future grants of Perks points in its sole discretion, which may include not granting points to active customers with a past due balance. Just Energy reserves the right to change or terminate the Perks program at any time.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"³Sign up for your Just Energy plan with a valid email address to be automatically enrolled in the Perks Rewards Program. New members must complete registration by activating their Perks Rewards Program account from their email.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"⁴In some utilities, points are awarded on average usage instead of actual billing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The Just Energy Mastercard® Prepaid Card is issued by Peoples Trust Company under license from Mastercard International Incorporated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The gift card logos represented above are registered trademarks of their respective brands and are used with permission. These brands are not sponsors/co-sponsors of this program, and are not affiliated with this promotion. Please see the back of your gift card for additional information on the terms and conditions of use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}]}]}},"pageContext":{"isCreatedByStatefulCreatePages":false,"id":"bf782998-5b66-5e6c-979b-e91bc676f552"}}}